Hydromax Returns Policy

Rest assured that your investment is in safe hands. We're commited to making sure that your experience with Bathmate is as satisfactory as possible. When you buy from the Official Hydromax Pump website, you will receive the following:

  • Guaranteed Satisfaction within 60 days of your purchase, or receive a full refund on return of your purchase.
  • A FREE 2-Year Warranty on all Hydropumps (and 12 Months across all accessories)
  • FREE Discreet Worldwide Shipping
  • Discreet Billing as Standard


Warranty Protection

When buying through this site (and Bathmate Direct), you'll receive a 2-Year Warranty with any hydropump purchase. Extended warranties are also available to provide even longer-lasting protection on your purchase. We recommend registering your hydropump before you get started, using the unique PID found on the vessel of the pump.

Your warranty covers both manufacturing defects and malfunction of any part of your hydropump. Each pump is thoroughly tested in our manufacturing facility with care by our experts to ensure every product will endure extensive use throughout it's lifetime. Your warranty provides extra piece of mind to ensure your investment is protected. This includes any necessary replacement parts (such as valve or comfort insert).


Returning Your Hydromax Purchase

If you wish to return your purchase for any reason, reach out to our dedicated support staff and they will be happy to help. Get in touch via support@officialhydromaxpump.com with your name and order number, you'll get a prompt response with all the information you need to send your product(s) back to us and receive a full refund.

We are required to process your pump in order to claim a refund. All returned pumps are hygenically destroyed following a strict protocol. Please note that the return offer may only be claimed once per customer. This is to avoid fraudulent claims and abuse against the offer.

Money back


It can be difficult to know whether to believe everything that’s said about hydropumps. We think the best way to reassure you is to let you see the results for yourself. When you buy through this website, we offer a complete 60-day refund policy.

If you’re not satisfied by how your Bathmate hydropump performs (though we’re absolutely sure you will be), you can return it for a full refund, absolutely no questions asked. With users typically seeing great results after about a month of regular use, you’ll have more than enough time to see the real effects of our penis pumps.





This offer is only valid on pumps purchased through this site (www.officialhydromaxpump.com). 60-day period is applicable from the date of purchase, provided on the order confirmation. If you claim a refund for your first 60 days and later decide you want to re-purchase, this offer will no longer be available. This is necessary to avoid abuse of the offer.


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How We're Handling Covid-19

Understandably, a lot of people have asked how we're handling the current situation with Covid-19/ Coronavirus. I want to assure you that we're taking all reasonable precautions, going above and beyond current government recommendations, with many of our staff working from home.

We always work to maintain a large stockpile of our pumps and other products when possible, to minimise disruption in the case of events like this. All of our pumps are made inside our UK factory, where we're taking heightened safety & hygiene measures to ensure the safety of our staff and customers. We're following the situation, with regular meetings to stay on top of any developments.

As a personal message, I hope you're staying as safe as possible, wherever you are.